Utilizing the Analytics tab at the top of Alerts allow anyone with Alerts access to view all of the messages that have been sent from your organization.
Here, you can see when the messages were sent, the content of the messages, and whether or not they succeeded or failed.
Checking these analytics will help ensure that all of your messages are reaching their intended recipients, and let you know if you have any non-functional phone numbers in your call lists.
Searching by Date Range and Channel
When searching for the Analytics from an Alert you've previously sent the following filters will be available at the top of the screen:
Date Range (All Time) - Allows you to search by a date range, or pre-selected options.
Select Channels - Allows you to choose between SMS, Email, and/or Audio
Published By - Includes a list of all users who have sent alerts, allowing you to filter by sender
Once you've chosen the Date Range and/or Channels to narrow down your search, click Apply Filters located on the right side of the top of the screen.
Once you've applied your filters you will also be able to Export Filtered by clicking in the top right corner and a CSV file will be download.
Searching By Recurring Alert & Published by
When searching for the Analytics from an Alert you've previously sent, Recurring and Published By will be your first tools to help narrow down your search.
Recurring: Allows you to use the drop down list to select from a list of Recurring Alert Messages sent from that organizations recurring alerts section. This allows for easy grouping of analytics for things like Attendance and Lunch Balance alerts.
Published by: Allows you to use the drop down to select a user and search for only alerts sent by that user at that organization level.
Searching Per Alert
When first clicking into Analytics, you will be shown a preview of the last 10 alerts sent out with the following information presented, a blue background will be left behind analytics that have not fully finished processing to easily distinguish them from fully sent alerts.
Created - this is the Date and Time the message was sent out from Alerts Center or Live Feed
Channels - the Channels used: SMS, Email, and Voice/TTS may appear here stacked on top of each other if used in the same alert.
Published - This column includes a notice that the alert successfully published. Analytics will continue to update through the published date.
Success/Failure - the amount of successes and failures when attempting to contact those listed in the call lists selected for the message sent. If you don't see a number in either section, it means that there are still alerts out being processed, often things like emails can take up to 48 hours to finish delivery if they are first rejected by an email provider.
Message - a preview summary of the alert that went out, this could be text or the recorded audio preview.
Published By/Recurring - the name of the user who sent the alert from Alert Center, or the title/name of the recurring alert that the alert came from.
Click the ... on the right side of the screen, to the right of Published By, you will be given two options:
View Message - shows the full message sent, including text and voice.
View Analytics - takes you to the full analytics report where exports can be made and you can filter and search for contacts.
Searching by Phone Number and Email
To additionally search by Phone Number and Email, slide over the tab under Analytics to the Contacts section.
When you switch over to the Contacts tab, the top of the screen will include the following filters to narrow your search:
Date Range
Channel Type
Phone Number
Email
Once you've added a filter, click Add and move on to the next filter to add. Once you've completed the filters, click Apply Filters and screen will display all results that match your search.
Once you've applied your filters you will also be able to Export Filtered by clicking in the top right corner and a CSV file will be download.
Tip: You do not need to format the phone number, as long as it has 10 digits, the formatting will be added for you.
Checking Alert Details
Viewing a specific Analytic in more depth allows you to see and filter by information such as:
Contact - the Email Address or Phone Number that was contacted with the Alert
Type - the Channel that was used to send the Message: SMS, Call, or Email
Status - either Completed or Failed
Error - the report that we get back from the phone carrier or email provider that tells us why the phone call, text, or email wasn't delivered.
TimeStamp - the Month, Date, Year, Time and Timezone the alert was sent.
Details - a link named after the call list used, clicking here will allow you to see the data that was attached to that contact row at the time it was sent, and how many time it shows up in the call list used.
Published By /Recurring - he name of the user who sent the alert from Alert Center, or the title/name of the recurring alert that the alert came from.
Exporting Analytics
Analytics can be exported to a CSV and additional filtering can be applied not only to your view of the Analytics details, but the export that Alerts creates for you.
To do this, click the Export button when you are looking at the Alert Detail screen. If you would like to have the export filtered, first apply a filter on the left side of the page and the button will change to Export Filtered.