Understanding the Issue
While attempting to Log into Rooms/Connect, if a Staff User sees this error it is possible that their account has been marked inactive.
Accounts being marked Inactive occurs when a organization/district stops sending a Staff users information in the most recent synced file.
Most, but not all organizations have Auto Staff settings configured through their Client Success Manager that enables only currently syncing Staff to gain access.
How to Check
If the user needs to be marked active outside of the sync, top level users with Campus Management can navigate to the People section, in the Staff tab, select Filters and check either Inactive or All Statuses.
How to Reactivate
Once you find the user you are looking for you can reactivate them by clicking the Activate Button in the top right corner of the screen. Once this occurs they will show in enrolled locations below if they were already attached to Rooms/Rosters.
