Notifications in Rooms

There are three ways to receive notifications in Rooms as a pare, through Push Notifications from the App, Email Notifications, and Text Notifications. Users can decide how they would like to be notified, but they do have to manually turn on these notifications in order to receive them.
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Push Notifications will send an immediate message from the app directly to the user's phone screen. It'll pop up just as a text message would. It'll also create a badge on the app to show the amount of messages that user has waiting for them. When you go into the app, badges will appear next to the unread content.
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Email Notifications are sent hourly for unread content. This is to help prevent teacher's inboxes filled with messages from parents and students. Parents have the previous option, and they can receive an email with a daily digest of messages that pertain to their student(s).
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Text Notifications are available for parents

Additionally, parents are to turn on notifications in the school app. Teachers and staff are to turn on notifications in the Apptegy profile settings. Those who wear both hats will need to make sure that have notifications turned on in both apps.

All guardians with a valid phone number will automatically be opted in for text notifications for Messages when their account is created. By default Guardians will have the Instant Delivery option enabled but they can change this to Hourly/Daily digest as needed or disable SMS notifications completely in Account Settings.

Instant Delivery - Guardians will receive an text notification for each new message that they receive. Each message will contain the name of the staff member who sent the message and a link the guardian can utilize to directly access the related message thread.
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Hourly Digest - Guardians will receive 1 text notification at the end of each hour during their preferred time period if they currently have unread messages. Each text will include the total count of unread messages and a link the guardian can utilize to access the My Messages section to view all message threads.
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Daily Digest - If enabled, Guardians will receive 1 text notification at the end of the day, based on their specified time, if they currently have unread messages. Each text will include the total count of unread messages and a link the guardian can utilize to access the My Messages section to view all message threads. For Announcements daily digest text messages are disabled by default.

There are two ways for staff to receive notifications in Rooms, through the Apptegy for Staff Mobile App Notifications, and Email Notifications.

Push Notifications will send an immediate message from the app directly to the phone screen. Notifications create a badge on the app to show the amount of messages missed/available. In the app badges will appear next to the unread content.

Email Notifications are able to be enabled in the Account Settings screen, and are sent hourly for unread content. The two options are:
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​Email notifications

Get notified hourly about the unread Messages that you have in Rooms.
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​Daily digest email

At the end of the day, receive a collection of all the Announcements published in your Classes. Delivered between 6pm and 8pm.

When the app is first downloaded, users will see a pop-up message that appears, asking if they would like to allow notifications. Users will need to click allow to receive push notifications.
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If a user didn't originally click allow, they will need to turn on their notifications in the school app by finding their user profile, going into their account settings, and switching on the notifications toggle.
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iPhone: Go into their settings, search for their school app, click on the notifications tab, and toggle on Allow notifications.
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Android: Open the device's settings, tap notifications, and click on the app notifications tab. Here, find their school app and turn on their notifications.

​If none of this works and you need a last resort, have the user delete the app, turn off their phone, and then reinstall the app.

Teachers and staff can turn on app notifications by clicking Allow when they receive the notifications pop-up message after downloading the app.
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If you didn't click Allow:
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If the user has an iPhone, they can go into their settings, search for their school app, click on the notifications tab, and toggle on Allow notifications.
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If the user has an Android, they will open their device's settings, go to notifications, and click on the app notifications tab. Here, they will be able to find their school app and turn on their notifications.

First Time Setup

On first use of the app, select Allow Notifications when prompted. Next, select the groups that best match your use of the app best and click Save.
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Notification Preferences

While on the Home screen, you can edit your notification preferences by selecting More in the bottom navigation, then by clicking on the gear in the top right corner.

Once in the settings menu, select notification preferences, depending on if you are logged into a Rooms account, you may only see the option for Groups, or you may see the options for Messages, and Announcements.
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